Operational Frequently Asked Questions

HHS is finalizing week one menus for all locations. Food and Nutrition Services leadership will receive patient menus and recipes before the transition for feedback and familiarity. The menus and recipes will also be uploaded into CBORD prior to the transition date.

Yes, managed order guides (MOGs) will be distributed prior to your transition date.

HHS has relationships with many major vendors, such as Sysco, US Foods, and Gordon Food Services. HHS also utilizes local vendors in daily menus and for items such as fresh baked goods, specialty items, and community favorites.

BSMH and HHS are still working through these details and will provide further information as it becomes available.

HHS leverages the Avery labeling system, which will be implemented prior to the transition date.

Yes. Items like this will be set up during the two weeks prior to the transition.

Yes, CBORD will continue to be used.

HHS will operate under the direction already established by BSMH.

Subtle changes will be made to grab-n-go. We will be creating fresh in-house options such as salads, sandwiches, and soups. HHS will also feature local brands that have a connection to the community, and that cafe customers are familiar with.

BSMH and HHS are evaluating the reporting needs and structure. Details will follow as they become available.

HHS will be maintaining current hours of operation. HHS will continuously evaluate operations and adjust to meet the needs of our patients as BSMH currently evaluates and makes adjustments.

Yes. CaterTrax is also our preferred solution.

HHS will cover this during initial onboarding and training as part of the transition. The onsite Business Excellence Teams for each service line will provide in-depth training on how to order all supplies.